Privacy Policy

This Privacy Policy explains how customboxesuae.ae ("we", "us", "our") collects, uses, discloses, and protects personal data. 

What data we collect

• Identity & contact details: name, company name, email address, phone number, job title (if provided).
• Order and specification details: delivery address, box specifications, artwork files you provide, purchase history, and communications.
• Website usage data: IP address, device/browser information, pages viewed, and approximate location derived from IP.
• Payment-related data: payment confirmation details from payment gateways (we do not aim to store full card details on our servers).

How we collect data

• Directly from you: when you request a quote, place an order, submit forms, or contact support.
• Automatically: via cookies and similar technologies used to improve site performance and analytics.
• From service providers: couriers or payment providers may share confirmation and delivery status information.

Why we use your data

• To provide quotes, process orders, and deliver products.
• To communicate about proofs, approvals, production status, and delivery.
• To provide customer support and handle complaints.
• To comply with legal obligations (e.g., invoicing/tax recordkeeping where applicable).
• To improve our website and services through analytics and performance monitoring.
• To send marketing communications where you have consented or where permitted by law (with opt-out available).

Legal bases for processing

Depending on the context, we process personal data on one or more legal bases, including: performance of a contract (order fulfillment), compliance with legal obligations, your consent (e.g., marketing), and legitimate interests (e.g., improving services and preventing fraud).

Sharing and Disclosure

We may share personal data with:

• Payment service providers to process transactions and confirm payments.
• Courier and logistics partners to deliver orders and provide tracking updates.
• IT, hosting, analytics, and security providers supporting our website operations.
• Professional advisors (legal/accounting) when necessary.
• Government authorities where required by applicable law or lawful request.

International Transfers

Where service providers process data outside the UAE, we take steps to ensure appropriate safeguards are in place, including contractual controls and security measures, consistent with PDPL requirements for cross-border data movement.

Data Retention

We retain personal data for as long as needed to fulfill the purposes described above, comply with legal and tax requirements, resolve disputes, and enforce agreements. We may anonymize or securely delete data when it is no longer required.

Security

We implement reasonable technical and organizational security measures designed to protect personal data against unauthorized access, alteration, loss, or misuse. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

Your rights

Subject to applicable law, you may have rights to request access to your personal data, correct inaccurate data, request deletion, restrict or object to processing, and withdraw consent (where processing is based on consent).

Cookies

We use cookies and similar technologies to operate our website, remember preferences, and analyze usage. You can control cookies through browser settings; disabling cookies may affect site functionality.

Contact

To submit a privacy request or ask a question about this policy, contact us via our website contact form or email: [privacy@customboxesuae.ae]. Replace the bracketed email with your official address before publishing.

Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.